It’s time to re-think customer service

The evolution of consumer behaviour and the availability of ubiquitous, inexpensive computing power are contributing to the on-demand company in a wider range of markets – including customer service.

Today’s customers have a sense of entitlement to fast, simple, and efficient experiences. They expect concerns to be addressed swiftly and adequately across multiple channels. Situations such as unacceptable wait times or impersonal interactions can put your reputation at risk, as well as lost sales and opportunities.

Enter on-demand customer service, which may offer a possible solution.

The on-demand approach delivers extreme business value for both enterprises and consumers. Enterprises benefit from significant cost savings, streamlined customer service operations, decreased escalation to the call centre, and increased conversion rates. Consumers also receive better customer experience with quick, cross-channel, and high-quality communication.

On-demand customer service is poised to disrupt the market, and enterprises should start to embrace this shift and deliver more conversational interfaces across every touchpoint with consumers.

Find out the latest happenings with Clickatell over lunch

Clickatell was founded with a clear mission: to make it easy for businesses to connect with their mobilised customers, regardless of where they are located. They did it with Clickatell Messaging and Clickatell Mobile Transaction Solutions (MTS). And now, they’re doing it again with their first One-Touch On Demand Mobile Customer Service Platform – Clickatell Touch™.

Clickatell Touch replaces outdated support methods with real-time communication and intelligent workflow automation that brings an end to the current call centre experience of complicated phone trees and dropped calls.

Clickatell will share insights at Tech in Asia Jakarta over lunch on how this new platform will deliver a complete end-to-end enterprise solution that connects consumer chat with business operations.

Startups or corporates, if you’ve been looking for ways to transform your customer service experience, don’t miss this opportunity to hear from the global leader in mobile services and solutions.

Event Details

Date: November 17, 2016 (Thursday)
Time: 12:00 pm – 2:00 pm
Venue: Bekaresto, Ground Floor, Balai Kartini

Speakers

Deon Van Heerden – CEO, Clickatell
Nirmal Nair – Chief Product Officer and EVP of Marketing & Digital Sales

Event Agenda

1145am -1210pm: Registration
1210pm -1240pm: Introduction + Sharing of Clickatell Touch
1240pm -1250pm: Q&A
1250pm -1330pm: Lunch + Networking

Spaces are limited. Register today to avoid disappointment!
Disclaimer: Clickatell’s luncheon is only open to Tech in Asia Jakarta 2016’s attendees. If you are interested to attend this luncheon, you’ll need to purchase your passes here.

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from Tech in Asia https://www.techinasia.com/time-rethink-customer-service
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